Privacy Notice

Purpose of This Notice

This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’).

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

About Us

Ace Resin (“Ace Resin”, “we”, “us”, “our” and “ours”) is a resin surfacing provider. We are registered in England and Wales and our registered office is at Unit 15, Little Braxted Hall, Witham Road, Little Braxted, Essex CM8 3EU.

For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.

We have appointed a Head of Privacy. Our Head of Privacy is our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact our Data Protection Point of Contact you can do so using the contact details noted at paragraph 12 (Contact Us), below.

How We May Collect Your Personal Data

We obtain personal data about you, for example, when:

• You request a proposal from us in respect of the services we provide.
• You/your employer/our client engages us to provide our services and also during the provision of those services.
• You contact us by email, telephone, post or social media (for example when you have a query about our services).
• From third parties and/or publicly available resources (for example, from your employer or from Companies House).

The Kind of Information We Hold About You

The information we hold about you may include the following:

• Your personal details (such as your name and/or address).
• Details of contact we have had with you in relation to the provision, or the proposed provision, of our services.
• Details of any services you have received from us.
• Our correspondence and communications with you.
• Information about any complaints and enquiries you make to us.
• Information from research, surveys, and marketing activities.
• Information we receive from other sources, such as publicly available information, information provided by your employer or our clients, or information from our member network firms.

How We Use Personal Data We Hold About You

We may process your personal data for purposes necessary for the performance of our contract with you/your employer/our clients and to comply with our legal obligations.

We may also process your personal data for our own legitimate interests, provided those interests do not override your own interests, rights and freedoms which require the protection of personal data.

Situations in which we will use your personal data include:

• Carrying out our obligations arising from any agreements entered into between you/your employer/our clients and us.
• Providing you with information related to our services, events and activities that you request from us.
• Seeking your thoughts and opinions on the services we provide.
• Notifying you about any changes to our services.

Data Sharing

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us, or where we have another legitimate interest in doing so.

Data Security

We have implemented appropriate security measures to protect your personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorised way.

Rights of Access, Correction, Erasure, and Restriction

You have the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request the restriction of processing of your personal data.
• Request the transfer of your personal data to you or another data controller.

Right to Withdraw Consent

If you wish to withdraw your consent, please email our data protection point of contact at [email protected].

Changes to This Notice

Any changes we may make to our privacy notice in the future will be updated on our website at: www.aceresin.co.uk/privacy-policy.

Contact Us

If you have any questions regarding this notice, please email our Data Protection Point of Contact at [email protected].

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